Here are some of our most popular questions and answers.  If you don't see an answer to a question that you have or have an idea for a new FAQ, please feel free to use any or our contact methods to let us know.  Remember we support and update this site for the benefit of our customers and everyone!!

My furnace won't heat. What should I do?

Today's equipment is not, unfortunately, as simple as our grandparent's furnace.  There are a few things to check, but most likely it will require a trained professional to diagnose and repair.  First, make sure that there is gas and electricity.  Check that the breakers/fuses are on and check that the gas shutoff valve next to the furnace is open.  For those with LP or fuel oil, is the tank full?  You can also check to make sure the air filter is clean.  Sometimes, believe it or not, a dirty filter will prohibit the furnace from running properly.  Beyond that there is actually the possibility of doing more harm than good by opening doors and wiggling wires.  If you have further questions or would like to schedule service, please call our office at 608-437-3666 during normal business hours 8-5 Monday through Friday or 1-866-239-3146 for our emergency pager.